Return Policy

At Zetta Rugs, we take pride in the quality and craftsmanship of our handmade carpets. Our goal is to ensure that you are completely satisfied with your purchase. If you are not satisfied for any reason, our return policy allows you to return the product under the following conditions:

Return Conditions:

1. Eligibility Period: Returns must be initiated within 14 days from the date of purchase.
2. Condition of the Carpet: The carpet must be returned in its original condition, unused, and without any damages or alterations. It must include all original packaging and tags.
3. Proof of Purchase: A valid receipt or proof of purchase must be provided to process the return.

Reasons for Return:

• Dull Color: If the carpet color appears dull or significantly different from the images shown on our website.
• Pattern Change: If the pattern on the carpet is different from what was advertised or expected.
• Size Issue: If the carpet dimensions differ from the specifications provided at the time of purchase.
• Pattern Irregular Shape: If the pattern or shape of the carpet is irregular and does not match the product description.
  

  Non-Returnable Items:

  • Custom-made or personalized carpets.
  • Carpets marked as final sale or clearance items.

  Return Process:

  1. Initiate a Return: Contact Us our customer service team at zettarugs@gmail.com or 1 (917) 724-7167 to initiate the return process. Provide your order number and reason for return.
  2. Return Authorization: Upon approval, you will receive a Return Authorization Number (RAN) and detailed instructions on how to return the item.
  3. 1. Shipping: Customers are responsible for the shipping costs of the return. Ensure the item is securely packaged to avoid any damage during transit.
     2. Inspection and Refund: Once the return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, a refund will be processed to your original method of payment within 7-10 business days.

     Damaged or Defective Items:

     If you receive a damaged or defective carpet, please contact us immediately. We will arrange for a replacement or issue a full refund, including return shipping costs.

     Exchanges:

     Currently, we do not offer direct exchanges. If you wish to exchange your purchase, please follow the return process and place a new order for the desired item.

     Contact Information:

     For any questions or concerns regarding our return policy, please contact us at:

     • Email: zettarugs@gmail.com

     • Phone: 1 (917) 724-7167

     We appreciate your business and are committed to providing high-quality handmade carpets and excellent customer service.